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General information about returns

Returns on stefanel.com are always free of charge and you have up to 30 days from the delivery of your online order to change your mind and return the items you wish to return to the courier or to one of the selected Stefanel stores.

How do I return an online purchase by courier?

Registered users.
If you purchased an item from your account, you can request to return it by accessing your personal area on stefanel.com, in the ""Orders"" section. Once you have identified the ordered item you want to return, click on the ""Start Return"" button to view the order summary and then click on ""Return"".

Non-registered users. Access your order history from the link you find in the order confirmation email you received when you made your purchase, or from the ""Follow your Order/Return"" page by entering the order number, email and postal code used at the time of purchase.

Select the orders and products you wish to return and follow the instructions.

Preparing the package for return shipment.
After completing the return request, prepare your items for shipping by affixing the pre-paid, printed label to the original box (or another, equally sturdy package) so as to cover the original shipping label. Before delivering the package to the courier, make sure that you included all of the items you wish to return: all your returns must be included in a single shipment. We cannot accept items belonging to different orders. The last step is to contact SDA to book the pick-up of the package. You can book the pick-up free of charge by calling the toll free number 800223399.

SDA toll-free number: 800 223399. The Stefanel client code to provide to the operator is: 329953.

Go to www.sda.it
Click on the ""Book a pick-up"" button and accept the privacy policy to continue.
Enter the data of the sender, filling in all the mandatory fields (marked with an asterisk) and click on ""Next"" to continue.

Add the weight of your return in the mandatory field. You can find this information on the return label.
Click on “Next” to proceed. Also in this step you will have to type the number of the waybill found on the return label, and the Stefanel client code (329953).
Finally, select the desired pick-up date and confirm.
At the end of this procedure, you will receive a summary email from SDA.

As soon as we receive the package, we will check that your return was started from the stefanel.com portal within 30 days from delivery and that the package complies with what was stated.
If everything checks out, we will refund the amount according to the payment method you used.

How do I return an online purchase in store?

This service will be available from 9 September 2021.

You can return your item(s) to one of the Stefanel stores enabled to offer this service by showing the purchase receipt of your order at the cash register. If the goods comply with our return policy, you will receive an e-mail confirming the acceptance of the return.
Find here the list of stores where you can take advantage of this service.

How and when will I receive a refund for my return?

The refund will be issued through the same method of payment you used when you placed your order, and it is chosen when you enter the online return request.
Purchases paid by cash on delivery will be refunded by bank wire transfer. Following the return, you will receive an email where you will be asked to enter the bank coordinate details to proceed with the refund.

The refund of a return takes place only after it has been checked successfully. These checks concern the conformity of the items returned and the promptness of the request for return, which must be made no later than 30 business days from receipt of the package.
It can take up to 14 business days for your return to reach our warehouse (weekends and holidays excluded). After receiving your package and processing your return, we will send you an email to confirm your refund. All refunds are issued automatically according to the payment method used to place the order. The amount will be available in your account within 5-10 business days. The timing depends on your bank.

Can I exchange goods purchased online?

It is not possible to exchange goods purchased on the stefanel.com website. However, you may return your purchase through the return procedure, and obtain a refund at no additional cost.

Posso cambiare i capi acquistati presso gli store Stefanel?

La sostituzione degli articoli comprati in store può essere effettuata con un cambio merce o un buono di pari valore dell'acquisto, entro un mese dalla data di acquisto, in qualsiasi store Stefanel della rete diretta. È necessario essere in possesso dello scontrino.