All payments made by credit card and PayPal are initially authorised, and your credit card is charged only when the order is shipped from our warehouse and handed over to the carrier.

All products are covered by the Legal Guarantee of Conformity required by Articles 128–135 of the Consumer Code.

The Legal Guarantee of Conformity is provided for by the Consumer Code (Articles 128 et seq.) and protects consumers who purchase faulty goods, products that do not work properly or that are not suitable for the use stated by the seller or for the purpose for which they are generally intended. Consumers can exercise their rights under the Legal Guarantee of Conformity by contacting the seller directly, even if the seller is not the manufacturer. If a product is found to be non-conforming, consumers are entitled to have it repaired or replaced by the seller, free of charge, unless the requested remedy is impossible or excessively costly compared with the alternative.

If replacement or repair is not possible, consumers are still entitled to a price reduction or a refund proportionate to the value of the product, upon returning the faulty product to the seller.

The legal guarantee is valid for two years from delivery of the product and must be invoked by the consumer within two months of discovering the fault.

No, but you can return your purchase by initiating the return procedure. You will then receive a refund of the purchase price, at no additional cost.

Log in to your online account, access your Personal Area and click on "Profile". In this section, you will see the details you provided when registering and will be able to modify them. If you need to request the deletion of your account, please contact Customer Service.

You can email us at hello@stefanel.com or call 0418520343, Monday to Friday, from 9:00 AM to 5:00 PM.