If you placed the order as a registered user, log into your personal area, click on "My Orders", select the order you wish to return, and click "Return". If you placed the order as a guest, go to the section for non-registered users at https://www.stefanel.com/de/tracking and proceed with the return request directly from there by selecting the order you wish to return and clicking "Return". In both cases, a page will be shown where you can select the items you want to return and confirm the process.

Once you have submitted your return request, you can download and print the prepaid return label.

Then, carefully pack the items in the original packaging, if possible, or in another suitable and sturdy package. Attach the prepaid return label to the outside of the package, making sure it completely covers the original shipping label.

To send your package, follow the instructions for the courier indicated for your return:

UPS: you can schedule a pick-up with our UPS courier. You can schedule the pick-up by phone or directly on the ups.com website. By phone, the operator will ask for the necessary information for the pick-up, such as the address, whether or not you have the return label, and a convenient time for the pick-up.If you schedule the pick-up online at UPS.com, you only need to complete the form in the following link: https://wwwapps.ups.com/pickup/schedule. You can also drop your package off at a UPS Access Point: a full list of points and opening hours is available on the UPS website. You will be given a receipt with a tracking code for your shipment and the Access Point number. The UPS website will provide you with the date the package is accepted at the Access Point, as well as tracking for your package until it reaches our warehouse.

DHL: you can drop your package off at a DHL Service Point: a full list of points and opening hours is available on the DHL website. You will be given a receipt with a tracking code for your shipment and the Access Point number. The DHL website will provide you with the date the package is accepted at the Service Point, as well as tracking for your package until it reaches our warehouse.

Please note that all items being returned for the same order must be sent in a single shipment, even if you received them in different shipments.

Once we receive the package, we will verify that your return was activated correctly through the portal stefanel.com before the 30 working days deadline from delivery, and that the return complies with the declared items. After a positive check of these points, we will proceed with the refund to the payment method used.

You can download it during the return process activation online.

If, after initiating the return process, you are unable to download the return label, please contact our Customer Service using the form at the link https://www.stefanel.com/be/contattaci.html

The refund will be issued through the same method of payment you used when you placed your order, and it is chosen when you enter the online return request.

Purchases paid by cash on delivery will be refunded by bank wire transfer. Following the return, you will receive an email where you will be asked to enter the bank coordinate details to proceed with the refund.

The refund of a return takes place only after it has been checked successfully. These checks concern the conformity of the items returned and the promptness of the request for return, which must be made no later than 30 business days from receipt of the package.

It can take up to 14 business days for your return to reach our warehouse (weekends and holidays excluded). After receiving your package and processing your return, we will send you an email to confirm your refund. All refunds are issued automatically according to the payment method used to place the order. The amount will be available in your account within 5-10 business days. The timing depends on your bank.

It is not possible to exchange goods purchased on the stefanel.com website. However, you may return your purchase through the return procedure, and obtain a refund at no additional cost.