Stefanel Lounge is Stefanel’s Loyalty Programme, giving you access to exclusive benefits and promotions. By collecting points with your purchases, you can progress through different Levels and unlock dedicated rewards. There are three Levels in the programme:

• Level 1: Amber
• Level 2: Pearl
• Level 3: Diamond

Membership is free and automatic:

• If you already have an active Stefanel Card as of 31/08/2025, you will automatically be enrolled in the Stefanel Lounge programme from 01/09/2025, which marks the start of your membership year.
• If you sign up to the programme from 01/09/2025 onwards, you will be automatically enrolled on the same day you register.

Every purchase you make in-store or on stefanel.com/it (while logged into your account) earns you points: 1 euro spent corresponds to 1 point.

You can collect points in two ways:

• In store, by using your Stefanel Card at the time of payment.
• Online, by logging into your account on stefanel.com/it with your Stefanel Card linked.

For online purchases:

• Home delivery: points are credited when the order is shipped.
• Click and Collect: points are credited when the order is collected in store.

The balance shown in your profile indicates the active points accumulated within your current Level. Once you reach a new Level, the points used to advance will no longer be visible in the balance.

The programme includes three Levels. To access each one, you need to collect a specific number of points within your current Level:

• From Level 1 Amber to Level 2 Pearl: 250 points
• From Level 2 Pearl to Level 3 Diamond: 750 points

It is also possible to move directly from Level 1 Amber to Level 3 Diamond if, at the time of joining, you collect 1,000 points. You have 12 months from the date you enter each Level to reach the required points for the next Level.

Yes. Points collected within a Level are valid for 12 months from the date you enter that Level. After this period, any unused points will be reset to zero.

You have 12 months, starting from the date you enter each Level, to collect the points needed to maintain it:

• Level 2 Pearl: 250 points
• Level 3 Diamond: 1,000 points

If you do not reach the required threshold within 12 months, you will automatically be downgraded to the previous Level at the end of the period.

Example: You are at Level 2 Pearl with 100 points, but you return an item worth €200. Your balance will be -100 points. To maintain your Level, you must collect 350 points within the 12-month period (250 to maintain the Level + 100 to recover the negative balance).

Benefits vary depending on the Level reached and are activated automatically based on the points collected within the current Level. You have 12 months to maintain or improve your Level.

Welcome Gift
10% discount on a minimum purchase of €100, valid for 3 months from the date of issue. Can be used in store or online, provided the Stefanel Card is linked to your account. Cannot be combined with other discount vouchers, promotions or sales.

Shopping Card

• Level 2 Pearl: €25 Shopping Card on a minimum purchase of €100, on full-price items. The coupon is issued for every 250 points collected.
• Level 3 Diamond: €35 Shopping Card on a minimum purchase of €100, on full-price items. The coupon is issued for every 250 points collected.
• Level 3 Diamond: €300 Shopping Card on a minimum purchase of €301, for every 1,500 points collected within the Level.

All Shopping Cards are valid for 3 months from the date of issue, are not divisible or combinable with other Shopping Cards, discount coupons, promotions or sales. They can be used in store or online, provided the Stefanel Card is linked to your account.

Birthday discount
Valid from 7 days before to 14 days after your birthday, and can be used on a single purchase. The discount amount varies depending on the Level:
Level 1 - Amber: 10%
Level 2 - Pearl: 15%
Level 3 - Diamond: 20%
It can be used in store or online, provided the Stefanel Card is linked to your account. It can be combined with sale items, but not with other Stefanel Lounge coupons or active promotions.

Free Shipping
For Levels 2 Pearl and 3 Diamond, standard shipping is free with no minimum purchase required.

To collect points online with your Stefanel Card subscribed in store, create an account on stefanel.com/it using the same email address you provided at the time of registration in store. Follow the procedure to link your Stefanel Card: it will appear in your Personal Area and you’ll be able to start collecting points.

Yes. The €25, €35 and €300 Shopping Cards can be used for a single purchase, either in store or online, provided that your Stefanel Card is linked to your account. They cannot be split or combined with each other, nor used during sales or with ongoing promotions. The Birthday Discount can also be used once only, either in store or online, provided that your Stefanel Card is linked to your account. It does not require a minimum purchase amount. It can be combined with sale items, but not with other active promotions or Stefanel Lounge coupons.

The €300 Shopping Card is an exclusive benefit of Level 3 Diamond. For every 1,500 points accumulated within Level 3 Diamond, you will receive a €300 Shopping Card, valid on a minimum purchase of €301. If you accumulate 3,000 points within the Level, you will receive two €300 Shopping Cards.

In the case of a return, the points corresponding to the refunded amount will be deducted from your current Level points balance. If the return results in a negative balance, the Level you have reached will still be maintained until the end of the validity period (12 months from entering the Level).

• If you used a discount coupon and return the entire order, the coupon will be reissued.
• In the case of a Birthday Discount, it will be valid for 15 days from the reissue date.
• In the case of a partial return, the coupon will not be reissued.

If the order is cancelled, the Shopping Card used will be automatically reissued with the same conditions and a new expiry date.

Your points balance may be negative, for example after a return. Example: You are at Level 2 with 100 points and you return an item worth €200. Your balance becomes -100. To maintain your Level, you will need to collect 350 points within the 12 months (250 to maintain the Level + 100 to restore the balance).