What is the delivery time of the item you ordered?
The estimated delivery time via SDA express courier is 2-3 business days. These times are valid for all orders placed before 11:00 am. All orders placed after this cut-off time will be processed the next business day.
In the case of special events (such as Black Friday, Cyber Monday, etc.), order processing may be slightly delayed, despite our constant efforts to meet the delivery time.
How much does the shipment cost?
The shipment cost with SDA express carrier is € 4.95. For orders exceeding €100, shipping is free.
How can I monitor the shipment of the ordered item?
When your package is handed to the carrier, you will receive from SDA an email with a tracking link to check the progress of the shipment.
What happens if I am out when the courier arrives?
If you are not at home at the time of delivery, the courier will leave a note with instructions on how to request a second delivery. You will have up to 3 days to request a free re-delivery of your parcel via www.sda.it “Deliveries-Search Shipments” section www.sda.it in “Consegne-Ricerca Spedizioni” section.
After 3 days (in case of no request for re-delivery or a second unsuccessful delivery attempt) the shipment goes into storage and you must contact our customer service department to release it.
Can I pick up my ordered package at a Stefanel store?
This service will be available from 9 September 2021.
Yes, before completing the payment you can choose to pick up your order at a Stefanel store. Find here the list of stores where you can take advantage of this service.
The expected delivery time at the point of sale may range from 3 to 5 business days from date of order acceptance by our warehouse.
You will receive an email as soon as your package is delivered to the store of your choice.