PRODUCTS AND PROMOTIONS
A defective or non-conforming article should be returned complete and intact in its original bag (on which the sale code is marked).
All items can be returned within 14 business days of receiving the order by entering the required data in the 'Account' section.
The parcel should be prepared using the original packaging if possible; the appropriate copy of the delivery note should be included, specifying whether you wish to receive a replacement or a refund. Shipping costs will be entirely at our expense, and we will send our courier to collect the product.
The website updates the availability of the products featured on Stefanel.com every day.
Although we strive to maintain a large stock of available products, some of the most popular items run out of stock quickly.
If you cannot find the size you want, you can use the ‘Advise Me' function in the product page. You will be notified by e-mail when your size is available.
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To change a product you must return the product in your possession and make a new purchase online.
Contacts the delivery service of your choice to organise the collection of the goods if you are responsible for payment of the delivery costs. If you are returning the goods due to non-conformity or because they are faulty, we will arrange collection.
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If the promocode entered into the specific box during the purchasing process is not applied, check that you have not already used it and that it has not expired. Our customer service department is at your disposal.
If you have a promocode, you can insert it directly in your cart or at checkout in the apposite box “Insert promotional code”.
We inform you that if you have a voucher that you received in stores, it cannot be used for online purchases.
If you have registered with Stefanel.com, you can add your favorite items to your Wishlist from any product page.